Getting started is simple. Great pet care takes a little more intention.
At Sploot Pet Concierge, every client relationship begins with a conversation and every visit begins with your pet's comfort in mind. We're Fear Free Certified and enrichment-first, which means we think carefully about how care is delivered, not just whether it gets done. The process below is how we make sure your pet gets the right caregiver, the right approach, and the right level of care from day one.
How It Works
1
Activate Your Account
Create your profile in TimeToPet, our scheduling and communication platform. You'll share details about your pet, your home, and your routine. Have your vet's contact information handy — we keep it on file in case it's ever needed.
2
Meet & Greet
We meet at your home so your pet can check us out in their own space, on their own terms. We confirm care details, walk through the routine, and make sure everything is set before care begins. No pressure, no rush — just a good first hello.
3
Book with Confidence
Once your meet & greet is complete, scheduling, communication, and payments all happen through the TimeToPet app. You'll receive visit report cards and photos after every visit, plus real-time arrival and departure alerts so you always know how things are going.
Stay Connected Between Visits
Communication
Appointment Requests
Visit Report Cards
Invoices and Payments
GPS Tracking
Easily Update Pet Details
Pet Pictures and Videos
Secure Data
Fear Free Certified
Every member of our team is trained in Fear Free handling techniques — meaning we actively work to reduce fear, anxiety, and stress during every visit. That shows up in how we approach a shy cat, how we handle a reactive dog, and how we read body language to know when to slow down. It's not a checkbox. It's the foundation of everything we do.
Our Care Philosophy
Enrichment-First
We don't show up, do the minimum, and leave. Every visit is an opportunity to make your pet's day genuinely better — through sniff-led walks, puzzle feeders, play that matches their personality, or simply the kind of calm companionship that matters more than people realize. Enrichment isn't extra. It's essential.
Consistent Caregiver Pairing
Your pet works with the same caregiver whenever possible. That familiarity builds trust over time, and trust is what allows your pet to actually relax and enjoy their care rather than spending each visit recalibrating to someone new.
Science-Based, Force-Free
Your pet works with the same caregiver whenever possible. That familiarity builds trust over time, and trust is what allows your pet to actually relax and enjoy their care rather than spending each visit recalibrating to someone new.
Ongoing Education
Pet care science evolves, and we keep up with it. Our team pursues continuing education in animal behavior, species-specific care, and Fear Free handling because the pets in our care deserve caregivers who stay current.
Ready to get started?
Every new client begins with a meet & greet — a chance for your pet to meet their caregiver in their own home, on their own terms.